Privacy Policy

Privacy - Carlisle Support Services

Privacy Policy

The purpose of this Privacy Notice is to tell you what information Carlisle Support Services, acting as a data controller and as listed in Annex 1, collects from you, how and when it may be collected and what happens to it. For the purpose of this Privacy Policy, “we” and “us” refers to the Company. It applies to the personal data of our Suppliers, clients, website users and Employees (see below for further explanation of these terms).

Personal Information is any personally identifiable information, such as your email address, name, home or work address, telephone number, bank details or tax codes, which can directly or indirectly identify you. We refer to it as “Personal Information” here.

1. What information might we collect about you?

When you interact with us in the different ways described below, we may ask you for the following information:


  • Personal and contact details (for example your name, email address, date of birth, gender);
  • Personal and contact details you give us when subscribing to receive emails, newsletters or marketing information from us;
  • During pre-assignment vetting we will request details from you including, your name, your work history, qualifications, contact details (such as email, telephone number and home address), your right to work documents, details required for equality and discrimination legislation checks and your personal preferences, choices and requirements specific to particular requests or services;
  • Details of your education, employment history, bank details and national insurance number, references, right to work and other information you tell us about yourself (e.g., the information contained within your CV) when you engage with us for the provision of services;
  • Information from social media activity (such as likes, shares and tweets) when you interact with us on social media;
  • Additional information which you provide voluntarily and/or which we may ask from you to better understand you and your interests
  • We may also collect sensitive Personal Information about you (including details of your    physical or mental health, racial or ethnic origin, criminal allegations or offences, trade union membership and/or other sensitive Personal Information that you may choose to provide to us voluntarily from time to time.


  • Contact details to enable the provision of your services to us and the fulfilment of our contract obligations, this may include names, email addresses and telephone numbers;
  • Bank details and any other details required to enable payment for the services supplied.


  • Contact details or those of individuals at your organisation (such as names, telephone numbers and email addresses) to enable the provision of services and to facilitate our relationship with you, including relevant marketing.

Website Users

  • Information we collect via cookies or similar technology stored on your device (find out more about cookies and how we use them in our Cookie Policy) your IP address;
  • Information from social media activity (such as likes, shares and tweets) when you interact with us on social media;
  • Information you provide if you report a problem with our website or service;
  • Additional information which you provide voluntarily and/or which we may ask from you to better understand you and your interests.

Other Third parties

  • We may at times through contracts with our clients utilise static or Body Worn CCTV for the purposes of detecting crime and for the safety and security of our staff. Images and recordings are classed as personal information in this case.

Referees and Emergency Contacts

  • We require a referee’s contact details (name, email address and telephone number) to enable us to confirm certain details provided by the employee or prospective employee, to facilitate the employment process.
  • Emergency contact information (a name, email address and telephone number) is required in case of an emergency where we would need to contact someone on your behalf.

2. How, when and why do we collect your Personal Information?


We may collect your Personal Information when you apply for a role through us (or otherwise contact us from time to time) by:

  • Responding to an advert on a job board or other website;
  • By directly contacting our business;
  • By filling in an application form;
  • When you speak to one of our consultants by telephone; or
  • Another agency or organisation passes your details to us.

We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you in the work-searching process and it is in our legitimate interests in the course of operating our business, including:

  • Responding to your queries;
  • Providing work and/or information to you;
  • Transmitting Personal Information between our offices or functions for internal administrative purposes;
  • Setting you up on a work assignment with a client;
  • Hosting and maintaining our websites;
  • Ensuring network and information security; and/or
  • Carrying out direct marketing.

However we will only collect, use and handle your Personal Information when:

  • It is necessary for our legitimate interests in connection with carrying out our business, as long as, in each case, these interests are in line with applicable law and your legal rights; and/or
  • Where you have agreed; and/or
  • Where this is necessary for legal obligations which apply to us.

Suppliers and Clients

We may collect your Personal Information when required in the course of our business relationship with you. We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you:

  • To offer services to you or to obtain support and services from you;
  • To perform certain legal obligations;
  • In the performance of our contract with you;
  • To help us to target appropriate marketing campaigns;
  • In transmitting Personal Information between our offices or functions for internal administrative purposes;
  • In hosting and maintaining our websites;
  • In ensuring network and information security; and/or
  • In carrying out direct marketing.

However we will only collect, use and handle your Personal Information when:

  • It is necessary for our legitimate interests in connection with carrying out our business, as long as, in each case, these interests are in line with applicable law and your legal rights; and/or where you have consented;
  • In the performance of our contract with you; and/or
  • It is necessary for legal obligations which apply to us.

3. How we use the Personal Information that you provide to us

Where necessary and appropriate for our business purposes and in accordance with regulatory requirements, and where if required we have an appropriate processing agreement in place, we may use your personal data for:

  • The performance of our contracts with clients and suppliers;
  • Third party professional advisers such as lawyers, auditors and accountants and third-party service providers and consultants performing technical services for us (such as IT support functions, testing and development work and external consultants);
  • Where necessary in using technology systems and document storage;
  • And in using marketing services platforms.


Marketing Opt-Out – You can opt-out from receipt of marketing communication at any time free of charge by using the “unsubscribe” option included in any marketing e-mail or other marketing material received from us or by contacting us on

Website Cookies – We use cookies on our website. You can find out which cookies we use and why by viewing our Cookie Policy.


We undertake the following processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide to you. Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests in order to deal with requests, enquiries or comments you have made to us.

Submission of details to clients – if you register to apply for a particular role, request to be put forward for a role or if you have asked us to put you forward for suitable roles, we may share some of your personal details including your name, work history and qualifications with our clients offering potential roles which might be suitable for you.

On-boarding for a work-assignment – If you are offered and accept a work assignment through us, we will need further Personal Information from you such as NI number, bank details, emergency contact details and some medical information in order to fulfil our statutory and contractual obligations to both you and our client.

Reporting to clients and managing timesheets, payroll, and work performance – We sometimes have to prepare reports for clients relating to the services provided by us for example reports on financial or administrative matters or compliance with legal requirements. Such reports may contain your Personal Information such as your name, hours worked and pay rate. In addition, we may need to manage submission of timesheets, payroll services and other Human Resourcing services such as managing your statutory rights and work appraisals for our clients, all of which would require use of your Personal Information.

Other lawfully permitted processing – We may also use any Personal Information that you provide to us for example to other companies within the Carlisle Support Services Group or to employers or any other company who you ask us to approach on your behalf for work purposes, If you choose not to provide Personal Information requested by us, we may not be able to provide you with the services and/or information you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information, including placing you in a work-assignment. We will where possible anonymise or aggregate such data for reporting purposes.

Pre-Assignment vetting – We undertake some Pre-Assignment vetting. We collect your Personal Information which you provide to us when applying for a role to comply with our legal obligations regarding your right to work and any necessary qualifications for roles. We may also process your Personal Information for this purpose where we consider it necessary for performance of the contract with you, or otherwise with your consent.

We undertake the following processing of your Personal Information with your consent.
Marketing – Where legally permitted to do so where you have provided us with your contact details and have agreed to be contacted for marketing purposes, we may contact you by telephone or by post for marketing purposes relating to our services, our website, and/or to research opinion on proposed business developments. Your agreement to the use of your Personal Information for these purposes is optional (see Marketing Opt-out below) and if you fail to provide your agreement, your use of our work-finding services will not be affected.

4. How and when do we share information with third parties?

Some services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your Personal Information is adequately protected. The third parties may include our clients, suppliers of IT services, pay-rolling services or vetting services.

Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT support, hosting our data on cloud platforms, legal, accounting, audit, consulting and other professional service providers and providers of other services related to our business. Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services.

We will have in place an agreement with our service providers which will restrict how they are able to process your Personal Information.

Where may also share your personal information where we reasonably believe that applicable law or regulation requires any personal data to be processed, for example with local tax authorities, immigration officials or for audit or other investigative purposes (including in connection with anticipated litigation).

Sharing within the Carlisle Support Services Group and to Service Providers

The Personal Information you provide to us is collected by Carlisle Support Services or one of its subsidiaries as listed at Annex 1 below. However, where we are legally permitted to do so in accordance with this Privacy Policy, we may transfer your Personal Information between and to other functions or offices within the same corporate group for the purposes set out above.

Sharing with other third parties

We may also provide your information to other third parties such as regulators and law enforcement agencies, clients where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.


5. How long do we store Personal Information for?

It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collected, which are set out in this Privacy Policy. However, on occasion we may be obliged to store some data for a longer time, for example, where a longer time period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Policy.

6. Security and Confidentiality

We employ appropriate security measures to help protect your Personal Information and guard against access by unauthorised persons. Information storage is on secure computers in a secure environment, or in secure, locked storage in the case of hard copy information. The information is encrypted wherever possible, and we undergo periodic reviews of our security policies and procedures to ensure that our systems is secure and protected. However, the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third party websites such as job boards.

We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Policy. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws.


7. Your Rights

You may withdraw your consent to receiving marketing at any time. It is important to us that you are in control of your own information. As a result, we offer the following controls: You may request access to or copies of the Personal Information that we hold about you.

If you would like to exercise this right, please contact us;

  • If you believe that any information, we have about you is incorrect or incomplete, please contact us as soon as possible. We will take steps to seek to correct or update any information if we are satisfied that the information, we hold is inaccurate. You may request that we restrict our processing;
  • You may request that your Personal Information be deleted, where it is no longer necessary for the purposes for which it is being processed and provided there is no other lawful basis for which we may continue to process such information;
  • To the extent we are processing your Personal Information to meet our legitimate interests (as set out above), you may object to the processing of your Personal Information by us. If we are unable to demonstrate our legitimate grounds for that processing, we will no longer process your Personal Information for those purposes;
  • You may object to our processing as set out above;
  • You may withdraw any consent given to processing; or
  • Where we are processing your Personal Information automatically for the purposes of performing our contract with you, you may have the right to request that the Personal Information we hold about you be transferred to a third-party data controller;
  • Where we may undertake automated decision-making, we will request your explicit consent if the decision-making is not authorised by law or necessity for the performance of a contract.

You may also request that we restrict the processing of your data to that to which you have consented or for the establishment, exercise or defence of legal claims or the protection of the rights of another person, whilst we verify your data as set out in point 2 above; pending verification of our legitimate grounds as set out in point 4 above; or if the processing is unlawful or no longer necessary, but you wish us to retain your data for the purposes of establishing, exercising or defending legal claims. Please contact us and we will assist you and provide you with all rights to which you are entitled in relation to your Personal Information under applicable data protection law.

If you are unhappy with the way that we have handled your Personal Information, you can make a complaint to the Information Commissioners Office (ICO) which is the UK authority responsible for data protection. Contact details are available online, or alternatively please ask us for assistance.

Contact us: If you have any questions in relation to this Privacy Policy, or if you would like to contact us to exercise your rights as stated in this Privacy Policy, you may contact us at:


8. Definitions

Employees – refers to applicants (and those subsequently engaged on assignments, directly or indirectly, by the Company) for any roles advertised by or through the Company, whether permanent or temporary positions, as well as people who have submitted a speculative CV to the Company.

Suppliers – covers supplier companies (including sole traders), vendors, umbrella companies, partnerships and limited company contractors who provide services to the Company including as sub-contractors. Suppliers should ensure their employees and workers are made aware of the provisions of this Privacy Policy as applicable.

9. Appendix 1

Carlisle Support Services Group Companies consists of (subject to amendment):

  • Carlisle Cleaning Services Ltd
  • Carlisle Retail Services (Luton) plc
  • Carlisle Security Services Ltd
  • Carlisle Support Services Group Limited