Customer Service Steward - Events (Casual)

Job Introduction

Events Customer Service Steward - Manchester Central Convention Complex

You will be working for our client at their world class venue, the Manchester Central Convention Complex. We are seeking high calibre personnel who will set the standard of a 5-star service to our client, staff and stakeholders of the venue. Candidates will actively demonstrate the core values of Carlisle and Manchester Central’s partnership to truly provide an experience, like no other.

Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years. We are seeking well-presented, articulate, reliable SIA licensed Security Professionals to work with us to deliver an exceptional service and safe environment at this leading venue. 

Job Overview

As part of our Events team you will play a key part in enhancing the customer experience for event days at our clients’ prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. You will have the opportunity to work at the wide variety of events held in this impressively transformed 10,000 square feet old railway station building throughout the year, as well as other opportunities across the region, including other Events’ venues such as Exhibition Centre Liverpool, Anfield, John Smiths Stadium, M&S Bank Arena and more...

Requirements

As an Event Customer Service Steward, you will be helping in all manner of ways including, but not limited to: 

• Provide general guidance to the public 
• Scanning tickets and checking accreditation
• Supporting the venue adhere to its licensing conditions 
• Directing patrons around the venue and monitoring crowds 
• Operating the complementary Cloakroom service
• Delivering exceptional customer service

The Ideal Candidate...

        Essential

• Flexibility and reliability
• Excellent communication skills and an aptitude for working with the public
• A friendly, approachable and professional manner
• The ability to provide exceptional customer service

        Desirable

• You are based in the Manchester area
• Previous experience in stewarding or customer care
• Spectator Safety Qualification

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur, Jaguar Land Rover, Tesco, BBC, Manchester Central, and many more. 

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion 

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. 

Why Carlisle Events?

	Competitive Renumeration: As a Recognised Service Provider under the Living Wage Foundation, we lead the way in promoting ethical labour practices and paying staff real living wage rates.
	Clear Career Pathways: We encourage personal development and offer cross-contract progression opportunities as well as apprenticeships to help staff fulfil their career aspirations. In doing so, 58% of newly created salaried roles in 2024 have been filled by internal candidates.
	Reward & Recognition: We have several recognition schemes in place to reward outstanding work undertaken by staff members across the organisation. Not only do we host out own awards ceremony, but also put people forward for industry awards to help them get the recognition they deserve.

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